Whiff Terps Shipping Policy – Pre-Sale Orders

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Thank you for supporting Whiff Terps! All of our terpene-infused nasal inhalers are currently being offered as pre-sale items, which means your order will be produced and shipped after pre-sale quantities are sold and production is complete. Please review our shipping policy carefully so you know what to expect.

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🚀 Pre-Sale & Order Processing

Processing Time:

• All pre-sale orders are collected and processed immediately, but shipping will begin only after production is complete.

• Estimated shipping timeline will be communicated via email and may vary depending on demand and production schedule.

Order Confirmation:

• You’ll receive an email confirming your order immediately.

• A second email with tracking information will be sent once your pre-sale item ships.

Important: Pre-sale purchases secure your product at today’s price, but the product is not yet in stock. Please plan accordingly.

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🌎 Shipping Methods & Rates

We offer flat-rate shipping for pre-sale orders. These rates reflect standard domestic and international shipping costs:

📦 Domestic (U.S.)

• Standard Shipping: $6.20 flat rate

• Free Shipping: Automatically applied for orders over $50

• Estimated Delivery: Begins once production is complete (dates communicated via email)

🌍 International

• Flat Rate Shipping: $19.99 (for most countries)

• Delivery estimates vary by region and may take longer due to customs processing.

Note: Shipping charges are collected at checkout, but fulfillment happens after production.

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📬 Tracking Your Pre-Sale Order

• Once your order ships, you’ll receive a tracking number via email.

• You can track your shipment anytime using the carrier’s tracking system.

• If you haven’t received tracking info within 3 business days of the expected shipping window, please contact us at info@whiffterps.com.

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📦 Lost, Delayed, or Damaged Packages

Lost or Delayed Packages:

• While we strive for timely delivery, shipping timelines may vary due to carrier delays, weather, or customs.

• If your package is marked delivered but not received, check with neighbors, your local post office, or the carrier first.

• Contact us at info@whiffterps.com if your order is not received 5+ days after the expected shipping window.

Damaged or Missing Items:

• Report issues within 5 days of delivery via email at info@whiffterps.com

• Include your order number and photos of the damaged/missing items

• We’ll arrange a replacement or refund based on the situation

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❌ Shipping Address Accuracy

• Please ensure all shipping details are correct at checkout.

• Orders with incorrect or incomplete addresses may be delayed or returned.

• If a returned order is due to an incorrect address, we’ll contact you to arrange re-shipment (additional shipping fees may apply).

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💬 Questions?

Need assistance with your pre-sale order, tracking, or production updates?

📧 Email: info@whiffterps.com
⏱ Response Time: 24–48 hours during business days

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